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The Hidden Costs of Manual KYC Response Processes, and How to Fix Them

In a world of increasing Know Your Customer (KYC) demands - that often also include Customer Due Diligence (CDD), Know Your Business (KYB), Know Your Customer’s Customer (KYCC), Know Your Supplier (KYS) and Third Party Risk Management (TPRM) - relying on manual response processes is outdated and costly. From missed deadlines to duplicated effort and regulatory exposure, the inefficiencies quickly add up.

Time Isn’t the Only Thing You’re Losing

Manual KYC response typically involves spreadsheets, shared folders, scattered emails and endless copy-pasting. Each KYC request requires teams to search for the right documents, verify data manually, reformat answers for every bank, and repeat the process again with little reusability. It’s not just inefficient. It’s unsustainable.

What starts as an admin headache soon becomes a drain on high-value resources. Legal, Treasury, and Compliance teams lose hours every week chasing information, duplicating submissions and managing version control. Meanwhile, any delays or errors can lead to reputational damage, strained partner relationships and potential account freezes.

The Real Costs Behind the Scenes

  • Operational drag: Teams are pulled away from strategic work.
  • Compliance risk: Errors, outdated data and missed deadlines increase regulatory exposure.
  • Missed reuse: Data already collected is often forgotten or fragmented.

So, How Can This Be Fixed?

Fixing the problem starts with technology that includes automation and structured response workflows. A platform like Avallone digitizes the process from upload to delivery:

  • Auto-map questions to your existing data.
  • Reuse verified answers across future requests.
  • Track version history and ensure audit readiness.
  • Collaborate across teams in a single platform.

Final Thoughts

Manual KYC response processes drain time, elevate risk, and frustrate everyone involved. With the right technology, it is possible to replace the chaos with clarity and turn a painful process into a strategic advantage.

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WANT MORE? SOME RELATED KYC ARTICLES

Why Treasury Teams Are Taking Ownership of KYC in Global Organizations

How Technology Streamlines Enhanced Due Diligence (EDD) for High-Risk Customers

Defining and Expanding the Scope of KYC in Treasury: From Compliance Task to Strategic Risk Management

Third-Party Risk Management vs. KYC: What's the difference?

SAR, STR and CTR: Essential Reporting Tools in Anti-Money Laundering Compliance

Relevant products

Avallone products and services that can help you

KYC Hub
Immediate, secure and easy management of all your KYC efforts including built-in organization.
KYC Collector
Collect KYC - including information and documentation - from anyone outside of your organization.
KYC Responder
Quickly and easily respond to KYC questionnaires coming in from your counterparties - such as banks, law firms, auditors and more.